Frequently Asked Questions
How does Onavo Extend work?
Onavo Extend's installation process consists of two steps:
- Download Onavo Extend from the App Store, just like any other app
- Install the Onavo Extend profile on your device.
Onavo Extend installs a configuration profile (which includes your operator’s APN settings) on your device so that data you receive from the Internet is compressed in our cloud-based compression service, located in datacenters operated by Amazon Web Services. The compressed data is then sent to your mobile device so that you get a leaner, faster and more efficient version of the web.
Onavo Extend also gives you insight into your data usage so you can see exactly how much of your data plan is being consumed by each app you are running.
Why should I use Onavo Extend?
Why not? Whether your data plan is capped, metered, unlimited or you're afraid of being throttled, there is no reason why you shouldn't extend your data plan with Onavo Extend. Onavo Extend makes it easy to do more with your data plan whether you're at home or abroad.
Is Onavo Extend saving from the moment I download or do I need to 'start' something?
Once you complete the installation process described above, Onavo Extend is active and your downloaded traffic is streamed through Onavo Extend's compression servers. The service remains active even if you "kill" the app itself. You can control compression and reporting via the app's Settings page.
Does Onavo Extend shrink data I send, receive or both?
Currently Onavo Extend compresses data that is received (downloaded) by your mobile device and does not shrink data you send, such as photos or videos you upload. Please note that your operator's data usage accounting may differ from ours.
Can I control the compression?
Sure! Onavo Extend gives you control over what is compressed from the app's Settings. Here are some frequent use cases:
I just want to see data usage breakdown (Reports tab), no compression please.
Onavo Extend starts compressing your data (and shrinking your bill) from the minute you install. If you want to use Onavo Extend without compression, set Savings to OFF on the settings screen.
I want to stop streaming data through Onavo Extend, temporarily.
Go to the app's Settings, set Service Status to Off. This will install a temporary profile that disconnects you from the compression servers.
Images are blurry, can I improve the quality?
Yes. Go to the app's Settings and set Image Quality to your desired level.
I want to reset the counters and start my savings
Go to the app's Settings and tap Restart Savings.
What about privacy?
Why do some images appear pixelated?
One of the many shrinking methods Onavo Extend uses is to reduce the quality of images which frequently take up a lot of data. You can choose your own balance between quality and savings in the app's Settings screen.
Does Onavo Extend shrink encrypted (HTTPS) data?
No. Encrypted data, such as login information to a social network or your online banking session, is not accessed by our service.
Does Onavo Extend shrink data usage on personal hotspot or tethering?
Currently Onavo Extend shrinks only data from apps on the device itself.
Does Onavo Extend shrink voice calls, VoIP, or WiFi data?
Onavo for iPhone/iPad only works on downloaded HTTP traffic over cellular networks at this stage and does not shrink or affect your voice calls, VoIP services such as Skype/Viber or WiFi data.
How do I uninstall Onavo Extend?
In the event you decide to uninstall Onavo from your iPhone or iPad, simply follow these steps in order to remove the app and profile:
1. Go to your Settings app -> General -> Profiles
2. Locate the profile called "Onavo"
3. Tap Remove
4. Go back to your home screen and delete the Onavo Extend icon
We would like to hear why you decided to uninstall Onavo Extend - please email us at email@example.com.
How can I contact you?